This morning I was feeling very frustrated. Most of the outstanding defects have not been rectified, and we'd had no response from Porter Davis since I emailed last Thursday to point out that numerous things still needed fixing.
Then the nice man from Bath Magic turned up as arranged at 8:30, to fix a small chip in our bathroom vanity - but he knew nothing about the stained pantry shelves which also required his attention. And without a work order, he couldn't do the job. *sigh*
On top of that, the bank is still stuffing us around, since they haven't fully funded our loan - there's a small balance to be credited to our account, thanks to a few post-contract variations. And apart from the fact that the extra bit of cash would be welcome right now, we stay on interest-only payments until the loan is fully drawn. We'd really like to be making fortnightly, rather than monthly payments, and paying a little off the principle, thanks very much.... I'm also peeved at them because they've put clearance days on the cheque we deposited the other day. I've NEVER had to wait clearance days! Tuh!
The fencing guy still hasn't finished the job. No panels, no posts at the back and the hole that's slightly on our side of the boundary hasn't been moved.
Then I headed off to a client appointment and got caught up in road works. By this point, bad words were spewing from my mouth like a Tourette's sufferer. I got to the gym and told my client I was in a Bad Mood, at which news she looked a little worried. ;o)
Anyway.... the site supervisor called me this afternoon and he intends to be at the house tomorrow to sort out most of the minor issues, as well as supervise the appliance fit-off and some electrical work that has to be done. He's also faxed a work order through for the pantry shelves and tells me that a couple of other things have been organised. Plus he was about to call the painter too. If it happens as planned, all well and good...
And I just rang and made a formal complaint to the bank. Let's see if that gets some action.
Hmm. I feel better now.
Showing posts with label banking dramas. Show all posts
Showing posts with label banking dramas. Show all posts
Tuesday, December 9, 2008
Friday, November 28, 2008
Which bank?
I got to my local bank branch, explained to the customer service person that I was there to pick up a bank cheque for the final progress payment on my home loan, which should have been pre-arranged .....and was greeted by blank looks.
OK, last straw! I completely lost it. Through gritted teeth and with raised voice, I told them exactly what I thought of their crappy treatment of their customers and that they'd better sort it out, pronto! I must have looked pretty scary, because everyone took a BIG step backwards.
I suddenly had three people serving me, all running around making phone calls, looking up stuff on the computers and trying to prevent the crazy lady from screaming and scaring the other customers....
What should have taken 5 minutes actually took half an hour to sort out, but eventually, I walked out of there with my cheque in hand. I pity the poor bloke who drew the short sttaw and got to serve me this morning, but that's one of the hazards of working for the Dark Side. I hope they pay him well.
We'll be seriously reviewing our banking arrangements in the New Year. I owe them nothing....
Edit: Actually I owe them rather a lot of $$. But you know what I mean.
OK, last straw! I completely lost it. Through gritted teeth and with raised voice, I told them exactly what I thought of their crappy treatment of their customers and that they'd better sort it out, pronto! I must have looked pretty scary, because everyone took a BIG step backwards.
I suddenly had three people serving me, all running around making phone calls, looking up stuff on the computers and trying to prevent the crazy lady from screaming and scaring the other customers....
What should have taken 5 minutes actually took half an hour to sort out, but eventually, I walked out of there with my cheque in hand. I pity the poor bloke who drew the short sttaw and got to serve me this morning, but that's one of the hazards of working for the Dark Side. I hope they pay him well.
We'll be seriously reviewing our banking arrangements in the New Year. I owe them nothing....
Edit: Actually I owe them rather a lot of $$. But you know what I mean.
Handover pending....
A visit to the house last night showed:
Plaster still not repaired where a light fitting has been moved. Since we can't get in, we don't know, but can guess, that other plaster repairs haven't been done either.
Floor has been cleaned, but very poorly. No evidence of site clean being done, so concrete, rubble etc is still there.
Plumber has not been to sort out the storm water (we were assured he'd be there yesterday). Attempts to repair bent powder coated infill above sliding door have made it worse.
Painter has not been seen yet.
No deadlocks fitted, and we assume that the other fixing items haven't been done either.
Our inspection is at 1:30pm tomorrow. At least our concreter is on the ball - the driveway is all dug out and formed up, ready to pour. And the idiot fencing contractors have concreted in the posts on our side boundary and attached the top rails, so at least that's some progress. We DID have to request that they not pour concrete into the hole where they've trashed the stormwater...a stormwater drain full of cement? Yeah, that'd work well....
Continuing the dramas, I got on my high horse with the bank yesterday afternoon and caused a stir. All I've asked for is confirmation that a bank cheque will be available at our local branch for collection this morning. I asked for this on Tuesday last week. And again on Monday this week. And again on Wednesday. And then again at lunchtime yesterday.
At 3:00pm I lost patience and faxed a complaint, pointing out exactly how bad their service is, and letting them know that if I did not hear for them within the hour, I would be escalating my complaint to the Banking Ombudsman. 59 minutes later, I got a call, masses of apologies, and the whole thing was sorted out pretty quickly. I now have confirmation in writing that our cheque will be waiting for us tomorrow morning at the branch I specified.
Honestly, that wasn't so hard, was it? So why did it take 10 days, 3 faxes, 4 phone calls and a threat to make it happen? I worked for this particular bank for 20 years, so I'm particularly disgusted when their service isn't up to scratch. I told them that a 12-year-old with a piggy bank full of 5 cent coins gets better service in the branches than their "valued" home loan customers. True...
After a few dramas with this current loan, a previous loan and an insurance claim, I'll be taking my business and walking in the new year. Loyalty? Bah! It'd be nice if they demonstrated some!
I wish I could say that had made me feel better, but nope.... rocking up to the house this afternoon and finding everything completed? THAT will make me feel better!
*deep breaths...*
Plaster still not repaired where a light fitting has been moved. Since we can't get in, we don't know, but can guess, that other plaster repairs haven't been done either.
Floor has been cleaned, but very poorly. No evidence of site clean being done, so concrete, rubble etc is still there.
Plumber has not been to sort out the storm water (we were assured he'd be there yesterday). Attempts to repair bent powder coated infill above sliding door have made it worse.
Painter has not been seen yet.
No deadlocks fitted, and we assume that the other fixing items haven't been done either.
Our inspection is at 1:30pm tomorrow. At least our concreter is on the ball - the driveway is all dug out and formed up, ready to pour. And the idiot fencing contractors have concreted in the posts on our side boundary and attached the top rails, so at least that's some progress. We DID have to request that they not pour concrete into the hole where they've trashed the stormwater...a stormwater drain full of cement? Yeah, that'd work well....
Continuing the dramas, I got on my high horse with the bank yesterday afternoon and caused a stir. All I've asked for is confirmation that a bank cheque will be available at our local branch for collection this morning. I asked for this on Tuesday last week. And again on Monday this week. And again on Wednesday. And then again at lunchtime yesterday.
At 3:00pm I lost patience and faxed a complaint, pointing out exactly how bad their service is, and letting them know that if I did not hear for them within the hour, I would be escalating my complaint to the Banking Ombudsman. 59 minutes later, I got a call, masses of apologies, and the whole thing was sorted out pretty quickly. I now have confirmation in writing that our cheque will be waiting for us tomorrow morning at the branch I specified.
Honestly, that wasn't so hard, was it? So why did it take 10 days, 3 faxes, 4 phone calls and a threat to make it happen? I worked for this particular bank for 20 years, so I'm particularly disgusted when their service isn't up to scratch. I told them that a 12-year-old with a piggy bank full of 5 cent coins gets better service in the branches than their "valued" home loan customers. True...
After a few dramas with this current loan, a previous loan and an insurance claim, I'll be taking my business and walking in the new year. Loyalty? Bah! It'd be nice if they demonstrated some!
I wish I could say that had made me feel better, but nope.... rocking up to the house this afternoon and finding everything completed? THAT will make me feel better!
*deep breaths...*
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